Poor practice!

I have been going to this practice for over 25 years with having every faith in my dentist who I was very confident and happy with. Over the last five years or so it has changed hands. I had a horrendous toothache and booked in as a emergency case. First thing the Dr said to me we might be able to save your tooth, you will need a root canal filling costing £700/800, yes prices on the NHS? which i found bewildering, then looked at my medical history and said oh i can see that you have had that done already. The Dr who saw me seemed nervous of doing a tooth extraction, there was no x ray done, no glasses on face, to swill my mouth only given water, no suction while attempting to remove my tooth, only at the last minute the nurse did suction of loose debris. He seemed more concerned on what the nurse was doing. The room was not prepared for a patient to be there at all. I got the impression that the Dr did not want to be there too. I left with only the enamel being removed and not the double root which he said some had been removed. (No root was removed at all). Granted he did say he might not get it all out, gave me prescription of antibiotics and will refer you to hospital. So left with an open wound with roots still in. He said you should be alright and see how you get on, you might not need them to come out? Which i found quite odd him saying. Got home had a sleep and in worse pain than ever. Got my husband to phone the hospital and referred me to a lovely Dr at another practice, who was with me after only waiting 30 mins, x ray done (clearly see the infection and roots), gum cut, roots out, stitched up, glasses on, suction!, proper mouth wash and all the care in the world. I am glad to say I have registered with them. I forwarded a formal complaint in writing and via email and no reply. I have also done a review on NHS England web site.