NEVER AGAIN

I joined the practice upon moving to Faversham. I was a DenPlan patient for years prior to moving to this practice. When moving to this practice, they decided to move me to the next band of DenPlan, although nothing changed in my dental status. Moving me to the next band meant doubling the price I pay for my DenPlan. Their response: the doctor feels that the amount of work that you will need fits the increased band. I cancelled my DenPlan because I decided that it would be more cost effective to pay as I go along. Interestingly, because I argued that I didn't feel the band was fair, as I had nothing done in years and nothing had changed, the practice found me "argumentative" and dropped me as a patient, basically because I refused to pay double what I was paying before. In a whole year, I've not seen the dentist once, but was still required to pay the higher fees! This would have seen us pay over 1000 pound per year. So we moved to a different insurance plan that does not pay monthly. The decision to cancel our DenPlan was more than just financial. Their single hygienist is a butcher! She does not "believe" in any modern practices and uses only old school methods. My husband refused to see this hygienist again, which was also the catalyst to us cancelling our DenPlan. Bottom line, this practice tried to extort money through DenPlan and when we refused to pay, they dropped us as patients. Since we refused their extortionist demands, they found all sorts of excuses and have become incredibly rude and unprofessional, making their decisions personal. Needless to say, we will not be returning, but I will definitely be reporting this practice to DenPlan, and the NHS.